RETURN POLICY

Landsport is dedicated to providing quality service and quality products to our customers. If you have a problem with your ramps/products please call us immediately at 877-687-7267, or email us at info@landsport.com.

GENERAL

All of our products carry a lifetime warranty as long as you own them. Product warranty is non-transferable.

NORMAL RETURNS

Product can be returned within 30 days of the shipping date as long as it is in "new condition" and is returned in it original packaging. A 15 percent restocking fee will be accessed to any product returned during that 30 day period. Landsport must be called and an RMA (Return Merchandise Authorization) number will be assigned. Product must be returned (at customers cost) to our SD facility within those 30 days. Returned product should reference the RMA number. Any product returned without an RMA number will be rejected by our shipping department. After 30 days, no normal returns are allowed. Custom ramps cannot be returned. Product not purchased from Landsport Corporation cannot be returned.

RETURN DUE TO DAMAGE

If our ramps are damaged during normal usage, within capacity limits, and were strapped to the trailer during use, we will replace the ramps at no charge to the customer. (this includes return shipping of damaged product, shipping of replacement product and cost of replacement product)

In order to begin a claim, we require the customer to call us when the failure occurs and explain the circumstances surrounding the failure. The customer must then send us pictures of the product damage. If actual pictures "at the scene" are available we will also request to see them. We will make no determination, nor will we replace damaged product before pictures have been submitted to us.

Once pictures are obtained we will look at the damage, along with the failure explanation and make a decision if the damage is a result of product failure or misuse of the ramps. The decision of responsibility of damage is at the sole discretion of Landsport Corporation.

If it is determined that the damage to the product was due to a product failure, Landsport will schedule a pickup of the damaged ramps at a commercial location in your original ship-to area. Landsport will also manufacture a new, like product and ship them to you at a commercial location in your original ship-to area at no cost.

Please be aware that the following list is a non-exclusive list of damages to product that Landsport will NOT COVER:

Normal wear and tear on ramps
Cleats being damaged due to customer using metal tract equipment on them WITHOUT putting rubber over them (mud flap, conveyor belt rubber)
Damage to structure of ramps/support stands/"product" because of overloading capacity restrictions. READ YOUR QUOTE! KNOW YOUR CAPACITY RATING!
Damage to end stands or ramps when they are not strapped to trailer frame during use.
Damage due to misuse of the product
Load Levelers used with no logging chains attaching them to trailer
Damage to ramps/hook seats if hook seats were not properly installed on the trailer.

REMEMBER TO STRAP YOUR RAMPS TO THE TRAILER FRAME WHILE IN USE.

KNOW YOUR CAPACITY RATING . . . . . . . . . . . . . . . . DO NOT OVERLOAD!!!

ALWAYS THINK SAFETY FIRST